Terms & Conditions

Please read these terms & conditions carefully as making a purchase
constitutes an acceptance of these terms.

Age of Consent

You must be at least 18 years of age or have the legal right to view or possess adult products in your area or country and are not offended by adult merchandise including such items as Vibrators, Male & Female Sex Toys, Bondage Accessories and all other related adult products. By entering this website you have released and discharged the providers / owners and creators of this site from any and all liability which might arise from using this website.

All goods supplied by Steamy Windows remain the property of the Steamy Windows until such time they are paid for in full. Steamy Windows is a trading division of Smidge UK Ltd.

Your credit card is charged in the name of our parent company Smidge UK Ltd, this is the name that will appear on your statement.

All goods sold through this site are sold as 'novelty goods'. The vendor Steamy Windows cannot be held responsible for any injury caused by the use of any product purchased from this website.

Contract Formation

Information on this site may contain technical inaccuracies, graphical or spelling errors. Information, including product description, pricing and availability, may be changed or updated without notice. 

Steamy Windows reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation. We retain the right not to accept your order for any reason.

All goods supplied by Steamy Windows remain the property of the vendor until such time they are paid for in full.

External Web Sites

This web site may contain links to external websites. Steamy Windows are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Steamy Windows of the site or any association with its operators.  Steamy Windows does not have control over, and is in no manner responsible or liable for, the availability and content of the websites to which we are linked. Steamy Windows makes no representations whatsoever about any other site you may access whilst using are site. Any concerns regarding any product or service offered by a website to which Steamy Windows is linked should be directed to the operator of that specific website and not to Steamy Windows.

Postage and packing

Goods purchased using this site will be mailed to the purchaser using the Royal Mail delivery service or for larger items an independent parcel delivery service.

For proof of delivery you will be required to sign to acknowledge receipt of your order when delivered to you.

If you are not in when your parcel arrives Royal Mail will retain your package at your local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Postal charges will apply to send the goods back out to you.

Please note the true cost of posting will be incurred.

Prices

All prices are displayed in "pounds sterling" and include VAT at the UK standard rate of 17.5%.

Returns Policy

Good customer relations are important to us. However, because of the personal nature of our products an exchange or refund service is not available on all items. Please choose carefully before you buy.
If you are dissatisfied with your purchase please contact us within 14 days of you receiving your order and subject to our terms and conditions we may exchange it for an alternative product or refund the cost of your order (refunds are subject to a £5.00 administration fee). To qualify for the 14 day money back guarantee:

1. The goods must be unused. (We adhere to strict health and hygiene conditions)
2. The goods must be in their original condition & packaging.
3. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
4. The goods must be received back within 14 days from the day you received your order.
5. Lingerie and clothing are non refundable and non exchangeable (except where there is a manufacturing defect).

Please can we draw your attention to the following:

The Consumer Protection (Distance Selling) Regulations 2000 states in section (13) Exceptions to the right to cancel part (1) subsection (c) for the supply of personalised goods or clearly which by reason of their nature cannot be returned. (d) for the supply of audio or video recordings or computer software if they are unsealed by the consumer.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

Free offers will be accounted for if the returned goods take the order value below the free offer level. We will deduct the value of the free offer goods from any refund that may be due. To avoid refund deductions please include any free items with your returned goods if the order value drops below the free offer level.

Please note: Postage and packaging is non refundable.

Defective Products

To return a defective product, you must return the product within 30 days of purchase. You should then return the goods, with all packaging, to Smidge UK Ltd. and we will provide you a duplicate product. Please visit are Contact Page for address details.

Delivery Shortfalls

All claims for delivery shortages and damages must be reported to Steamy Windows within three days of delivery date.

Variation

Due to changes made by manufacturers products supplied by this website (www.steamywindows.co.uk) may vary from displayed images.

Copyright

Material on this site may not be copied, reproduced, posted, broadcast or
transmitted in any shape or form.

All material is the copyright of Smidge UK Ltd.

We reserve the right to amend these terms & conditions from time to time.

These Terms and Conditions do not affect your statutory rights.